Quality Assurance
SHAC is an innovative, pragmatic firm specialising in unique design solutions and communication of ideas. Our high degree of skill, enthusiasm, passion, teamwork and responsiveness will provide delivery of quality outcomes that exceed our client’s expectations and create distinctive and refined architecture.
Committed to the Environment, work health & safety and quality SHAC is certified to Quality Management System, AS/NZS ISO Standard 9001:2015.
Quality by Design – SHAC Quality Manual
SHAC (the Company) is an innovative, pragmatic firm specialising in unique design solutions and communication of ideas. Our high degree of skill, enthusiasm,
passion, teamwork and responsiveness provides our customers with quality outcomes that exceed their expectations and create distinctive and refined
architecture.
Associated with these expectations is the recognition that our clients expect our services to be delivered at a competitive price and within an agreed
time frame.
To ensure these requirements are achieved with discipline and consistency, and to create an environment of continuous improvement, the Company is committed
to the development, implementation and maintenance of a Business Management System (BMS) that, as a minimum, meets the requirements of the internationally
recognized standard, ISO9001:2015 Quality Management Systems – Requirements.
Our BMS ensures that top management are committed to:
- Providing a framework for setting and reviewing quality objectives, which reflect our overall strategic direction. A strategic plan and register of
company objectives has been established for this purpose;
- Ensuring this policy remains appropriate to the purpose and context of our organisation and supports our strategic direction;
- Satisfying applicable requirements of our clients, including understanding their needs and expectations;
- Ensure we consult with our clients to develop their needs;
- Delivering projects to clients within SHAC’s allowance fees and in accordance with SHAC’s design programme;
- Maintaining high standards of service;
- Provision of training and development opportunities for employees to be effective in their processes;
- Establishing and maintaining a continual improvement work environment;
- Ensuring these requirements are communicated to and understood at all levels within the organisation;
- Regularly reviewing our operational processes for continuing suitability and effectiveness;
- The availability of this policy to relevant interested parties as appropriate.
Quality by Design is central to the day-to-day operation of SHAC and represents our commitment to meeting our quality objectives.
